We at Loom and Weaver Retail Private Limited ('Woloo', 'we', 'us', 'our') are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.
1. Scope of Terms
2. Collection of Information
2.1 We may collect Personal Information about you that you provide to us while using Woloo Platform and information about how you use Woloo Platform including when you open your user account ('User Account'), visit Woloo Platform or make slot reservations, payment for subscriptions, payments for purchase of merchandise or hygiene products, or using other available Services. Providing your Personal Information to Woloo is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your Personal Information. For example, we cannot open your user account or make slot reservations, for you if we do not collect your name and contact details.
2.1.1) Opening Your User Account
When you open with us a User Account or amend any information of your User Account, we may collect your Personal Information, such as your name, email address, username, password and telephone or mobile number.
2.1.2) Visit Woloo Platform, Making Slot Reservations, Making purchases for the Services or products or using the Services:
When you visit Woloo Platform (even you have not registered an User Account or logged in), make reservations, or use the Services, we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to those set out below:
(a) Copies of correspondence (whether by e-mail, instant or personal messaging or otherwise) between you and us, and between you and the Operators;
(b) Information necessary to fulfill your reservations, subscriptions, renewals - age, and date of birth;
(c) Photograph during profile updates
(d) Transactions performed which can identify you as an individual through your customer ID or other relevant unique identifier
(e) Details of your usage of Woloo Platform (including traffic data, location data and length of user sessions);
(f) Feedback on and responses to surveys conducted by Woloo relating to the Services and newsletters which may be published, circulated or distributed by Woloo;
(g) Information automatically collected and stored in our server or the server of our third party services provider by using or accessing to Woloo Platform (including the log-in name and password for your User Account, your computers Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited).
3. Storage of Information
3.2 When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.
3.3 We will endeavor to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.
3.5 Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Woloo does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Woloo has fulfilled its obligations under no circumstances shall Woloo be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.
3.6 All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.
4. Usage of Information
We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.
For example, Woloo will use Personal Information and other data collected through Woloo Platform or when making purchases for the Services or products to create your User Account, to fulfill slot reservations, subscriptions, renewals, purchases or avail other services, to provide you with the Services, to continually improve Woloo Platform and the Services, and to contact you in relation to the Services. This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers and schemes.
From time to time, we may also make use of your Personal Information to contact you for feedback on your use of Woloo Platform, to assist us in improving Woloo Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving those by replying to us through the hyperlink provided in these notices.
5. Disclosure of Information
5.1 We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:
5.1.2) If you are a visitor, to the relevant Operator in connection with a Services which you have made slot reservations, subscriptions, renewals, purchases or avail other services or intend to make slot reservations, subscriptions, renewals, purchases or avail other services for.
5.1.3) If you are an Operator, to any visitor in connection with the Services you are offering.
5.1.4) To our third party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
5.1.5) If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
5.1.6) Within the Woloo group of companies. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared or transferred to the new controlling entity or its authorised third party for carrying on our business.
5.1.7) To our advisors, agencies or other parties concerned in order to protect the rights and property of Woloo.
5.1.8) In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).
5.2 We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, in some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.
5.3 Your Personal Information may be transferred outside of your home country and outside of the European Union, for the abovementioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, Woloo will use reasonable endeavours to ensure that appropriate safeguards are in place.
6. Information Security
6.1 Woloo has implemented adequate and industry accepted processes designed to protect Personal Information and maintain security. It is the user’s responsibility to protect the security of their login information. Woloo’s servers are located in secure server environments. Firewalls and other advanced security technologies are employed to prevent interference or access from outside intruders. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information.
6.2 Woloo has taken appropriate steps for the security and protection of our data and digital platforms however we shall not be responsible for any breach of security or disclosure of personal information for reasons outside our control such as hacking, social engineering, cyber terrorism, espionage or any events by way of force majeure such as sabotage, flood, fire, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of Government.
6.3 We will strive to keep your personal information confidential and will place reasonable security controls to protect it. Your Personal Information will be kept confidential as required under applicable law.
7. Update/correction/Access of Personal Information
7.1 Based on technical feasibility, We will provide you with the access to your Personal Information. We will perform verification before providing you access to this information.
7.2 You can withdraw the permissions given by you while using the App from the Settings option in the App.
7.3 You may request access, correction and deletion of the information by contacting Woloo at email@example.com
7.4 You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your registration with us or your access to our services. Additionally, we may not be able to process your request of correction, updation or deletion, in case the same is not supported by valid documents or data retention if required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
Last updated on: June 28, 2020.